Frequently Asked Questions
Useful information about your stay
Advantages of booking on our website
We answer your questions
What you should know before arriving
Find here the answers to the most common inquiries from our guests. If you don’t find an answer to your concern, feel free to contact Hotel Chicamocha through our different communication channels.
What is the check-in and check-out time at Hotel Chicamocha?
Access to the rooms is available from 3:00 PM and check-out must be done before 1:00 PM.
Does Hotel Chicamocha allow pets?
A maximum of two dogs or cats per room is allowed, with a weight limit of 10 kilograms each, under the payment of an additional fee of COP 35,000 plus taxes per pet per night.
Does Hotel Chicamocha have additional parking charges?
Private parking service is included in the rate for our staying guests. External visitors have an hourly rate (between COP 4,000 and COP 5,000).
Do children pay for shared accommodation at Hotel Chicamocha?
Children up to eleven years old do not incur additional costs when sharing the existing bed with the responsible adults of the reservation.
Does Hotel Chicamocha offer transportation or transfer service to the airport?
Yes, we offer shuttle service to and from Palonegro International Airport (BGA) at an additional cost. You can request it in advance at the time of your reservation.
Does Hotel Chicamocha offer options for celiacs or people with intolerances within its gastronomic offer?
Yes, within our gastronomic offer we have buffet, American and traditional Santander-style breakfasts. Likewise, we have options adapted for people with celiac disease or other dietary intolerances (prior notification).
Does Hotel Chicamocha have rooms for corporate and social events?
Yes, we are the hotel with the largest variety of spaces for events in the area. We have 7 versatile rooms (including the main Gustavo Liévano room with capacity for up to 400 people), ideal for congresses, conventions, seminars, weddings, and banquets, equipped with audiovisual technology and professional logistical support.
Where is Hotel Chicamocha located and what points of interest are nearby?
We are strategically located at Calle 34 No. 31-24, in the north of Bucaramanga, just 180 meters from the Chicamocha Business Center and very close to the financial district. Within a few minutes' walk you will find the Megamall shopping center, as well as the Water Park and San Pío Park.
